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home : local news : local news June 28, 2016

5/20/2014 11:15:00 AM
Fiber-optic cut caused Internet/phone outage
Frontier unsure who severed the line, or how it happened.
A outage affecting Internet service and telephone land lines Friday was the result of a cut fiber optic line.

Frontier Communications customers throughout Crawford County were without service for several hours while the cut line was located and repaired. Customers in Lawrence and Jasper counties reportedly also were affected.

"This is something we take very, very seriously," Frontier regional manager Chris Kaler told the Daily News, adding the company sent crews out to locate the cause of the outage as soon as it learned of it.

Kaler called the outage "fairly significant." He did not know who cut the line or how it happened.

Numerous construction projects get underway this time of year, Kaler said, adding work crews need to call 1-811-JULIE before they dig to insure they do not hit a line. The persons responsible for cutting a fiber optic line are billed for it, he added.

Recently, a farmer in the northern part of Kaler's service area actually melted a line while burning brush in a drainage ditch.

"It turned out to be a pretty expensive burn," he said.

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